Contact our team
Support is available to help with questions, account-related issues, technical concerns, or general feedback. Our team can assist with deposits, withdrawals, verification, and promo queries. For fastest response use live chat or email; we also handle document uploads and payment inquiries promptly. If you need help with responsible-gambling tools or game access on mobile, contact support and we’ll guide you step by step. Keep your account details ready to speed verification. See the FAQ for common issues and quick fixes.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (accounts, verification, deposits, technical queries) |
| General Enquiries | [email protected] (billing, promotions, feedback and complaints) |
| Affiliate Enquiries | [email protected] (partnerships, tracking, commissions) |
| Phone | +1 604 321 4789 (voice and SMS; English and French) |
| Working hours | 24/7 (immediate live chat response, email replies within 24 hours) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or supporting documents. Please send your message to [email protected] with a clear subject line, your account username, and up-to-date contact details. Providing screenshots or attachments speeds up resolution and helps us avoid unnecessary delays.
Contact Form
Response Time
Need help? Most support inquiries are answered within one business day. Simple requests via live chat or email are usually resolved quickly, while more complex issues, such as account verification or payment investigations, may take longer as they require manual review and documentation. If a case needs extra time, support will keep you updated on progress and expected timelines.
Feedback
Share your feedback, suggestions, or ideas to help us improve the site. Whether you spot a bug, have a feature request, or want clearer information about promotions and payments, our team reads every message and reviews suggestions carefully. We use your input to guide updates and improve the user experience, so please get in touch. Your feedback matters to us.